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Client Help

For clients ordering background checks for applicants

Account management

  • User permissions: Setting up a ‘Requestor’ role and nominating a ‘Reviewer’
  • How to order an “Applicant Pay” case using the Package option
  • How to order an “Applicant Pay” case using the build your own option
  • How to Setup an “applicant pay” package
  • How to Setup an “applicant pay” billing profile in Centric
  • Beta Features
See all 16 articles

Dashboard guides

  • CertnCentric Interactive Demo
  • Update your Employment Verification templates in CertnCentric
  • Update your Non-Biometric Identity Verification setting guide
  • Applicant profiles
  • Apply links
  • Managing packages
See all 13 articles

ATS Integrations

  • Lever ATS | Integration setup guide
  • Lever ATS | User Guide
  • Lever ATS | Triggers Stages

Certn UK Upgrade

  • Get started guide for the UK Client Portal
  • Certn UK Platform Upgrade FAQs
  • CertnCentric Interactive Demo
  • Order checks in CertnCentric

Certn Legacy upgrade support

  • Certn UK Platform Upgrade FAQs
  • Legacy Platform upgrade FAQs
  • Get started guide for the Client Portal

InterCheck upgrade support

  • Get started guide for the Client Portal
  • InterCheck Platform upgrade FAQs
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The Certn Group of companies includes Certn, Credence, and InterCheck. For educational purposes, the encompassing companies are referred to as “Certn” in this website. If you have questions that specifically relate to one of these companies under the Certn group of companies, please contact our Support team.

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