CertnCentric Billing Transition Guide

As we upgrade from our Legacy platform to CertnCentric, your billing experience may change depending on how your account is currently set up. 

This guide explains what to expect at every stage of the upgrade, with billing details tailored to your account setup.

You’ll see different instructions based on which phase you’re in:

• During the transition phase: You’ll still have access to order services on both the Legacy platform and CertnCentric. You’ll receive separate invoices for each platform, but everything will be viewable and payable in your CertnCentric portal.
• Once fully upgraded to CertnCentric: You’ll order exclusively through CertnCentric

Postpay Accounts with One Team

During the transition phase:

• You will receive two invoices, one for services ordered from each platform.
• Both invoices will be payable and viewable in the Invoice section of the CertnCentric portal.

Prepay Accounts with One Team

After moving fully to CertnCentric your prepay billing will be replaced with a daily pay model. This means that: 

• Your credit card will be validated for the upfront amount at the time of ordering.
• At the end of each day where a case closes, you will receive an invoice with an automatic payment.

This model allows you to:

• Order any check type.
• See all checks and pass-through access fees in a single invoice.
• View a detailed usage breakdown, delivered by email and available anytime in the portal.

Postpay Accounts with Multiple Teams

During the transition phase:

• You will receive multiple invoices per group (team), one for services ordered from each platform.
• All invoices will be payable and viewable in the CertnCentric Invoice section.

You will now have access to billing profiles:

• By default, we will configure your billing to match Legacy billing as closely as possible, meaning you will receive one invoice per group.
• Billing profiles allow you to apply customized billing rules for each group easily.
• If you would like to consolidate or customize your invoicing structure contact billing@certn.co.

Prepay Accounts with Multiple Teams

During the transition phase:

• You will receive multiple invoices per group (team), one from each platform.
• All invoices will be payable and viewable in the CertnCentric Invoice section.

After moving fully to CertnCentric your prepay billing will be replaced with a daily pay model. This means that: 

• Your credit card will be validated for the upfront amount at the time of ordering.
• At the end of each day where a case closes, you will receive an invoice with an automatic payment.

This model allows you to:

• Order any check type.
• See all checks and pass-through access fees in a single invoice.
• View a detailed usage breakdown, delivered by email and available anytime in the portal.

You will now have access to billing profiles:

• By default, we will configure your billing to match Legacy billing as closely as possible
• Billing profiles allow you to apply customized billing rules for each group easily.
• If you would like to consolidate or customize your invoicing structure contact billing@certn.co.

Complex Billing Needs

If your organization has a more complex billing structure or unique requirements, we are here to help. Contact us at billing@certn.co for tailored support.