OneID is a secure and instant online identity verification solution, utilizing government-issued ID documents and a selfie to authenticate an applicant's identity remotely.
To learn more about ordering a OneID check with other checks through Certn, please review the OneID dependencies Certn Help article.
In this article
Order this check
To order a OneID check from Certn’s new platform you must have the applicant’s email address. For more information on ordering checks through Certn’s client portal, see the Order checks Certn Help article.
Turnaround time
On average, Certn’s OneID checks are complete within 30 seconds of an applicant submitting their information.
Some applicants may be subject to a manual review which takes an average of 24 hours to complete.
Stages of this check
OneID checks ordered through Certn’s new platform go through the following stages:
1. Order
You place an order that includes an OneID check.
2. Application
The applicant receives an email invitation to complete the case that includes a OneID check.
3. Processing
Certn processes the check using the information supplied by the applicant.
4. Results
The check's results become available to you in Certn's new platform and to the applicant in the applicant portal.
Applicant experience
When you order a OneID check, the applicant receives an email inviting them to complete an application. Through the application process, the applicant will supply Certn with:
- their legal name and any relevant prior names,
- their address history,
- consent to use biometric facial recognition to verify their identity and consent to verify the validity of the photo ID,
- photos of a government-issued photo ID, and
- a selfie.
Next steps
After you've placed your order and we've received the required details from the applicant, the check begins processing.
You can view case and check results in the client portal. Learn more in our Manage your cases Certn Help article.
To learn more about this check’s results and what happens if the applicant can’t complete the check, see our OneID check results Certn Help article. Some checks have hard or soft dependencies on orders including OneID, for more information on dependencies and what checks are impacted see the OneID dependencies Certn Help article.