You have a right to dispute the result of your Nationally Coordinated Criminal History Check if you believe:
- The information released does not belong to you; and/or
- Part of the information does not belong to you; and/or
- The information belongs to you, but the details appear inaccurate; and/or
- The information belongs to you, but you believe it should not have been released.
Process to dispute your result:
- Review your Nationally Coordinated Criminal History Check result.
- Contact InterCheck to raise a dispute.
- Advise InterCheck of any information you believe to be incorrect or inaccurate.
- Provide all required information to InterCheck, along with supporting evidence to lodge the dispute.
- InterCheck will lodge your dispute with the National Police Checking Service.
- The relevant police jurisdiction will review your result and advise that the result will remain unchanged, or a new result will be issued to InterCheck.
- You will receive the outcome of the dispute (either successful or unsuccessful) and any new results (where relevant).
- Your result will be released to any third parties that you have consented to.
How to dispute
If you have received a Nationally Coordinated Criminal Record Check from InterCheck and wish to either discuss or lodge a dispute, please contact us via email at aus-support@certn.co
Time frame for dispute
A Nationally Coordinated Criminal History Check dispute can take one day or a couple of weeks, depending on the complexity of the dispute. It takes more time, for example, if the police jurisdiction needs to source more information from external sources, such as a Court or another police agency. When the final review is complete, you will be notified via email.