This article is for applicants who need to complete a Certn identity verification check ordered by a potential employer or to complete your own criminal record check as a MyCRC customer.
IN THIS ARTICLE
What is OneID?
OneID is a comprehensive identity verification solution offered by Certn that utilizes biometric facial recognition technology. For applicants, it provides a seamless and quick process to verify their identity by matching a selfie with their government-issued ID. Clients, such as HR and property managers, benefit from its ability to verify identities instantly, reducing delays and ensuring a smooth application process. Partners can integrate OneID into their systems via Certn's API, enhancing their identity verification capabilities with a reliable and efficient solution.
Before you begin
Before you begin your identity verification, please ensure you have a valid ID on hand. Identification documents must be active (non-expired) and must include the following information:
- Picture
- Identification number
- Date of expiry
- First and last name
- Date of birth
Please note whether a piece of ID is acceptable is determined based on region and check specific requirements. For more information about whether your identity document is valid, contact the Certn Support team.
Acceptable forms of ID include:
- Driver’s license (issued by government authority at the federal or state/provincial level)
- Age of majority cards (issued by government authority at the federal or state/provincial level)
- Citizenship, Immigration or Permanent Residency cards
- Passport
In addition to having a valid ID on hand, ensure the following before beginning the identity verification process:
- The device you are using has a functioning camera that can take high definition pictures. Please use a smartphone if possible as laptop cameras often generate low quality images by default.
- Your browser is not in Incognito mode.
- You are in a well lit area. Avoid shadows or environments with poor lighting.
Note: Identity verification checks cannot be completed on behalf of other applicants. Please ensure you are the intended applicant before submitting ID documents, and that no one else is shown in the frame of the selfie. If you need help completing the identity verification process, reach out to the Certn Support team for more information.
Troubleshooting issues related to OneID
An identity verification may be unsuccessful for several reasons, including those below:
- The image captured was blurry or information was cut off.
- The ID provided is expired.
- The applicant attempted to submit dark, blurry or incomplete images more than three times.
- There is a discrepancy between the applicant provided details and the information provided on the identification.
- There was excessive glare in the ID document image. Please note, passports can be particularly sensitive to this issue.
- A variety of other reasons related to document quality or fraud detection.
In some cases Certn may ask the applicant to submit a new identity document directly in the application or later in a follow-up via email. Please follow the instructions provided for next steps.
For more information on why your identity verification was unsuccessful, reach out to the Certn Support team.