IN THIS ARTICLE 

• What type of Identity Verification does Certn offer? 
  • OneID
  • Non-Biometric Identity Verification
• Before you begin
• Completing the verification process
• Troubleshooting issues related to Identity Verification

What type of Identity Verification does Certn offer? 

Certn uses two Identity Verification methods.

OneID

Our primary ID verification method is OneID. OneID is a comprehensive identity verification solution offered by Certn that utilizes biometric facial recognition technology. It provides a seamless and quick process to verify your identity by matching a selfie with your government-issued ID. Clients, such as HR and property managers, benefit from its ability to verify identities instantly, reducing delays and ensuring a smooth application process. In some cases, Certn’s clients may integrate OneID into their systems via Certn's API.

Non-Biometric Identity Verification

Our secondary ID verification method is a non-biometric solution that verifies your identity through Interac® verification service. This service is offered to applicants who have a Canadian address and serves as a seamless fallback when OneID cannot be completed.

Before you begin

Before you begin your identity verification, please ensure you have a valid ID on hand. Identification documents must be active (non-expired) and must include the following information:

• Picture
• Identification number
• Date of expiry
• First and last name
• Date of birth

Acceptable forms of ID include:

• Driver’s license (issued by government authority at the federal or state/provincial level)
• Age of majority cards (issued by government authority at the federal or state/provincial level)
• Citizenship, Immigration or Permanent Residency cards
• Passport

In addition to having a valid ID on hand, ensure the following before beginning the OneID identity verification process:

• The device you are using has a functioning camera that can take high definition pictures. Please use a smartphone if possible as laptop cameras often generate low quality images by default.
• Your browser is not in Incognito mode.
• You are in a well lit area. Avoid shadows or environments with poor lighting.

Completing the verification process

When you begin the Identity Verification process, you have two options: 

1. Proceed with biometric verification using our OneID solution.
2. Opt out of biometric data processing. 

To opt out of biometric ID, if the applicant has a Canadian address, select the alternative verification method while completing the application. 

Non-Biometric Identity Verification will require you to login to your financial institution and consent to information sharing.

To complete Non-Biometric Identity Verification, the applicant must have the following:

• Bank account login information

Troubleshooting issues related to Identity Verification

Troubleshooting OneID.

The OneID session may be unsuccessful for several reasons, including those below:

• The image captured was blurry or information was cut off. 
• The ID provided is expired.
• The applicant attempted to submit dark, blurry or incomplete images more than three times.
• There is a discrepancy between the applicant provided details and the information provided on the identification.
• There was excessive glare in the ID document image. Please note, passports can be particularly sensitive to this issue.
• A variety of other reasons related to document quality or fraud detection. 

In some cases Certn may ask the applicant to submit a new identity document directly in the application. Please follow the instructions provided within the application for next steps.

Troubleshooting Non-Biometric Identity Verification

The Non-Biometric Identity Verification session may be unsuccessful for several reasons, including those below:

• The applicant does not have pop-ups enabled on their browser.
• The applicant did not provide proper 2FA information for their banking institution.
• The session timed out due to unstable internet connection.
• In some cases applicants have additional security features through their bank account preventing a third party from accessing. Applicants will need to contact their bank in this instance.
• The applicant's financial institution is currently facing disruptions or downtime with its online banking services.