Identity Verification is a secure and instant online solution used to authenticate an applicant's identity remotely.

To learn more about ordering an Identity Verification check with other checks through Certn, please review the Identity Verification dependencies Certn Help article.

In this article

• Order this check
  • Verification methods
  • Turnaround time for this check
• Stages of this check
  • Applicant experience
• Next steps
  

Order this check

To order an Identity Verification check from Certn’s new platform you must have the applicant’s email address. 

For more information on ordering checks through Certn’s client portal, see the Order checks Certn Help article.

Verification methods

Our primary ID verification method is OneID, a secure and instant online solution utilizing government-issued ID documents and a selfie to ensure applicants are accurately authenticated.

Our secondary ID verification method is a non-biometric solution that verifies an applicant’s identity through Interac® verification service. This check serves as a seamless automatic fallback when OneID cannot be completed, provided eligibility criteria are met.

OneID and Non-Biometric Identity Verification checks cannot be ordered as standalone solutions but are available as part of the Identity Verification check offering.

Turnaround time

On average, Certn’s Identity Verification checks are complete within 30 seconds of an applicant submitting their information.

Some applicants may be subject to a manual review which takes an average of 24 hours to complete.

Stages of this check

Identity Verification checks ordered through Certn’s new platform go through the following stages:

*Applicant eligibility: Canadian address required.

Applicant experience

When you order an Identity Verification check, the applicant receives an email inviting them to complete an application. Through the application process, the applicant will supply Certn with:  

• their legal name and any relevant prior names, 
• their address history, 
• consent to use biometric facial recognition to verify their identity and consent to verify the validity of the photo ID, 
• photos of a government-issued photo ID, and
• a selfie. 

If the applicant fails or opts out of our primary Identity Verification solution, OneID, they will be automatically redirected to another option if eligible. For more information review the Identity Verification guide for applicants Certn Help article.

Next steps

After you've placed your order and we've received the required details from the applicant, the check begins processing. 

You can view case and check results in the client portal. Learn more in our Manage your cases Certn Help article.

To learn more about this check’s results and what happens if the applicant can’t complete the check, see our Identity Verification check results Certn Help article. Some checks have hard or soft dependencies on orders including OneID, for more information on dependencies and what checks are impacted see the Identity verification dependencies Certn Help article.